kmtom.com

I am a user experience researcher with experience conducting a wide range of usability evaluation techniques including usability tests, card sorts, field interviews, and surveys. I hold a Master of Science in Human Factors and Information Design from Bentley University.

I am currently working as the Lead User Experience Researcher at Staples conducting and coordinating research efforts across Staples digital properties.

Experience

  • Lead User Experience Researcher, Staples Digital Solutions, current
  • Senior Usability Researcher, Staples e-commerce, 2013-2017
  • Usability Researcher, Staples Retail, 2010-2013
  • User Experience Researcher (contractor), H&R Block, 2009-2010
  • Research Associate, Bentley University Design and Usability Center, 2007-2009
  • User-Experience Services Intern, MassMutual Financial Group, 2007

Skills

  • Gather user needs and requirements through interviews, contextual observations, and surveys.
  • Evaluate designs by conducting user research and provide findings that are realistic and actionable within given restraints.
  • Manage and coordinate usability lab logistics, including recruiting and compensation.
  • Research Techniques: moderated and unmoderated usability sessions, surveys, contextual interviews, field research, heuristic reviews
  • Research Tools: UserTesting.com, Userzoom, Ovo Studios, Tobii Eye-Tracking, VisionCritical
  • Technical: MS Office365, Adobe CS Suite, Axure RP 8, Windows Movie Maker, SnagIt, HTML / CSS

Education

  • Certificate in Graphic Design, School of the Museum of Fine Arts, 2018 (expected)
  • Master of Science in Human Factors in Information Design, Bentley University, 2009
  • Bachelor of Science in Corporate Communication and Liberal Studies, Bentley University, 2007