Portfolio

Below are highlights from my portfolio of work as a user experience researcher. Please contact me for a detailed portfolio.

The Trevor Project Crisis Services System Benchmark

In advance of a system replatforming, I identified an opportunity to track the impact of changes over time. I structured the benchmark survey to have two parts - overall system ratings and task ease of use ratings.

A chart showing the UX-Lite Metric (ease of use by meets my needs) for 8 different user groups.

TripAdvisor Mobile App Redesign

In preparation for a rebuild, I conducted a survey with 2,000 travelers to understand what features were most important - allowing us to prioritize the design and development process. As this process continued, I gathered feedback on designs and functionality through interviews and usability sessions and finally ran a Beta feedback program with a functioning version of the app.

Two graphics of the Tripadvisor app. left - save organise and share travel ideas with a photo of a Trip plan for NYC 2021. right - discover what's good nearby with a photo of a map showing different points on interest.

Staples.com Checkout Re-Design Usability Tests

The checkout flow for staples.com was being redesigned. I conducted two rounds of in-person, moderated usability sessions - the first using an Axure prototype and the second with a fully functional QA site.

A photo of the Staples checkout design. Showing two selection on the left for Shipping Address and Payment Info. And a section on the right showing the items being purchased and a summary of the payment total.