Portfolio
Below are highlights from my portfolio of work as a user experience researcher. Please contact me for a detailed portfolio.
The Trevor Project Crisis Services System Benchmark
In advance of a system replatforming, I identified an opportunity to track the impact of changes over time. I structured the benchmark survey to have two parts - overall system ratings and task ease of use ratings.
TripAdvisor Mobile App Redesign
In preparation for a rebuild, I conducted a survey with 2,000 travelers to understand what features were most important - allowing us to prioritize the design and development process. As this process continued, I gathered feedback on designs and functionality through interviews and usability sessions and finally ran a Beta feedback program with a functioning version of the app.
Staples.com Checkout Re-Design Usability Tests
The checkout flow for staples.com was being redesigned. I conducted two rounds of in-person, moderated usability sessions - the first using an Axure prototype and the second with a fully functional QA site.