Resume

I am a user experience professional with experience in prototyping, usability research, and requirements gathering and a passion for creating useful and usable designs for websites, products, and experiences. I hold a Master of Science in Human Factors and Information Design from Bentley University.

Experience

Lead User Experience Researcher, Staples Digital Solutions, 2017-current

Head the usability research across Staples digital properties, including Staples.com, mobile apps, in-store kiosks, and associate facing tools. Create prototypes for usability testing using Axure. Gather requirements and set priorities with cross-functional teams to ensure an optimal user experience.

Senior Usability Researcher, Staples e-commerce, 2013-2017

Evaluated and improved the user experience for Staples’ digital properties through interviews and observations of customers and associates in an in-house usability lab and using remote usability and survey tools.

Usability Researcher, Staples Retail, 2010-2013

Enhanced customers’ retail experience within Staples locations by improving store layout, merchandising, and customer-facing technology through customer interviews and observations within the retail environment as well as in-lab research.

User Experience Researcher (contractor), H&R Block, 2009-2010

Responsible for coordinating, conducting, and analyzing weekly user research sessions with a focus on consumer tax software.

Research Associate, Bentley University Design and Usability Center, 2007-2009

Planned, conducted and analyzed usability studies, interviews, in-home observations, and surveys. Presented suggestions for improvement to clients.

User-Experience Services Intern, MassMutual Financial Group, 2007

Observed usability studies and took notes using Morae software. Analyzed usability study results using both Morae and Visio. Developed scenarios and user profiles based on field observations.

Skills

  • Gather user needs and requirements through interviews, contextual observations, and surveys.
  • Evaluate designs by conducting user research and provide findings that are realistic and actionable within given restraints.
  • Conduct and coordinate requirements gathering brainstorming sessions across business owners, developers, and designers.
  • Manage usability lab logistics, including recruiting and compensation.
  • Research Techniques: moderated and unmoderated usability sessions, surveys, contextual interviews, field research, heuristic reviews
  • Research Tools: UserTesting.com, Userzoom, Ovo Studios, Tobii Eye-Tracking, VisionCritical
  • Design Tools: Axure RP 8 Teams, Sketch, Adobe CS Suite (Illustrator, Photoshop, InDesign, Dreamweaver, Acrobat), Invision, Zeplin, HTML / CSS

Education

Certificate in Graphic Design

School of the Museum of Fine Arts, 2018 (expected)

Master of Science in Human Factors in Information Design

Bentley University, 2009

Bachelor of Science in Corporate Communication and Liberal Studies

Bentley University, 2007