Resume

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UX Researcher driven by curiosity to understand users’ behaviors and needs when interacting with a product. Comprehensive experience conducting qualitative and quantitative research to bring users’ voices into the process of creating a pleasurable, useful, and intuitive experience. Committed to inclusivity in research activities and collaboration with team members and stakeholders. Never satisfied with the “status quo” and perpetually striving to improve processes — learning new methodologies and techniques along the way.

Experience

Senior UX Researcher, The Trevor Project, 2021-current

Built the UX Research practice across 5 product teams and additional stakeholder teams including Marketing. Established processes for communicating research learnings and impact throughout the organization. Managed a UX Research intern and coordinated UX designers’ processes and project work.

Principal User Experience Researcher, Tripadvisor, 2018-2021

Led research roadmaps and initiatives across multiple product teams and domains within Traveler Experience. Managed team operations including status reporting, tool usage guidelines, screener repositories, and vendor contracts.

Lead User Experience Researcher, Staples Digital Solutions, 2017-2008

Managed the usability research across Staples digital properties including prioritizing and scheduling research activities, determining the best research method based on goals, timelines, and budget, and advocating for the user during design sessions. Responsible for monitoring digital properties for usability and accessibility issues.

Senior User Experience Researcher, Staples Digital Solutions, 2013-2017

Evaluated and improved the user experience for Staples’ digital properties which included a consumer-facing website and apps, a business-to-business website, and associate-facing devices. Worked within an agile environment to conduct user research on the highest priority, highest risk design elements.

Usability Researcher, Staples Retail Marketing, 2010-2013

Conducted customer interviews and observations to understand customers’ shopping behavior in order to make improvements to store signage and product merchandising.

User Experience Researcher (contractor), H&R Block, 2009-2010

Ran interative, weekly user research sessions with a focus on consumer tax software.

Research Associate, Bentley University Design and Usability Center, 2007-2009

Assisted research consultants in planning and executing usability studies, in-home interviews, and surveys. Presented suggestions for improvements to clients.

User-Experience Services Intern, MassMutual Financial Group, 2007

Supported the user experience team in conducting and analyzing user research sessions.

Skills

  • Qualitative Techniques: moderated and unmoderated usability sessions, contextual interviews, field research, eye tracking, participatory design, diary studies, focus groups
  • Quantitative Techniques: surveys, card sorts, click tests, KANO analysis, conjoint, MaxDiff, a/b testing
  • Research Platforms: Qualtrics, UserTesting.com, UsabilityHub, UserInterviews, Ethnio, Tobii
  • Other: JMP, Adobe CS, GSuite, MS Office, Axure, Figma, Slack, HTML/CSS

Education

Master of Science in Human Factors and Information Design

Bentley University

Certificate in Graphic Design

School of the Museum of Fine Arts at Tufts

Bachelor of Science in Information Design and Media Arts

Bentley University